Frequently Asked Questions

Product details

do you have a size guide?

Yes we do, here is our standard size guides that cover most products. Sometimes these can vary but this is usually mentioned on the product page itself for special cuts, unusual garments etc. If you are unsure or want us to double check the sizing of an item, please drop us an email at [email protected] with product name / link.

Payment

What forms of payment do you accept?

We accept all major debit and credit cards from customers in every country in your own currancy (Visa, MasterCard, American Express, Discover, JCB, Diners Club, SEPA, Sofort, iDEAL, giropay, Alipay) aswell as Apple Pay, Google Pay, and Microsoft Pay for mobile and desktop.

We can also accept payment in crypto via Bitcoin (BTC), Bitcoin Cash (BCH) and Ethereum (ETH), please drop us an email with order items and we'll create an order and send our payment wallet address over. Due to the ups and downs of the crypto market, any purchases made that require returns will be refunded in store credit.

All our prices are listed on our site using our local currency British Pound Sterling (GBP £).

When will you charge my card for an order?

All card orders will be charged when you place an order and will be paid instantly after our online store checkout process. This is to avoid any payment issues from our side when the time comes to ship and any surprise charges at a later date on your account.

Shipping

Can you post orders to my country?

We do our best to try accomdate postage to as many countries as we possibly can, but unfortunately we cannot send out to every part of the world. The reasons for this may be because of customs and political restrictions, enormously high duties & taxes or an excessive amount of fraud or lost packages / failed orders in your country.

We often review the list of countries we can accept orders from every few months based on information both from Royal Mail / Other Couriers and our recent experiences with shipping orders to a country. If your country is not on the current list at checkout please check back periodically or drop us a message and we can look into it if possible.

How long do orders usually take to dispatch?

We typically aim to post out orders within around 5 - 7 working days (Monday - Friday) of your order being placed. Orders placed around bank holidays, major events and other busy periods can sometimes take a bit longer but we'll try to do our best to get your orders out as soon as possible. If you have not received your order within 21 days please get in touch with us - [email protected]

Some items can take longer to post such as our own designs which are usually printed to order (turn around usually 5 - 10 working days) to save on production waste and stock storage space. All longer shipping times are usually referenced on the individual product page when ordering.

Orders are generally shipped with Royal Mail with postage tracking, please check your order page for tracking number or email us and we can send you details. Bulk / large orders may be shipped using other couriers (typically one's over 2kg), we'll contact you if this is the case.

Please drop us an email if you require your order sooner for some reason, such as a special event / birthday / gig etc. and we'll try to accommodate if we can.

Licensing and Artwork

Is our band merch officially licensed? Do we support our artists?

YES, YES, YES! We absolutely hate bootlegs and rip offs, we're 100% about supporting the bands we love. All our merchandise is officially licensed by the bands, labels or rights holders. Either produced with permission from them by us or provided to us by our trusted suppliers who hold UK licenses to produce each artist's merch, with money going back to support the bands and labels.

All our political merch is original artwork produced by our artist team who are paid for their artwork, with funds going to support our work, services and the fund raising we do with activists, mutual aid groups, community projects, unions and other benefits.

If you decide to get your merch elsewhere, please be careful, there is so many counterfeits out there these days ripping off both our work and also our featured band's artwork. Either done manually or even through mass automated scripts / bots stealing artwork.

It's always important you buy from a trusted source who you know has been part of the scene for many years or direct from the bands / artists themselves. We urge you to be extra prudent on Facebook, Instagram, Amazon, eBay and Wish, these sites are absolutely cluttered with bootlegs, please do your research into any sites before making a purchase - you maybe taking from the livelihoods of your favorite bands or lining the pockets of unscrupulous persons who care little for the causes we support.

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